Returns and Shipping

Shipping & Returns


Order Processing:
All orders received will be processed Monday-Sunday, between the hours of 8:30am and 11:00pm EST. Order acknowledgements, confirmations, and tracking information will be provided by email. Most orders can be handled and shipped within 3 days. In extreme times, depending on inventory, we may take up to 30 days for processing and handling. 

Variable/ Freight Shipping:
Material that is designated as variable or freight shipping will be estimated by our logistics department after inquiry or order placed. Estimate is subject to change if final dimensions and weights vary. The customer is responsible for all shipping and transportation cost unless noted otherwise. Payment must be received in full to release shipment.

Damaged, Cancelled, and Returnable shipments:

Damages after the shipment leaves our dock are the responsibility of the carrier. Any claims should be made with the carrier directly. You are responsible for inspecting and determining that the material is acceptable within 7 days of shipment. Adam’s Secret makes no guaranteed warranty claim on any materials.

Cancellations are under the discretion of Adam’s Secret logistics team. Any “Made-to-Order” shipments are not always claimed as such, and it is understood the shipment is in fact “Made-to-Order” if a recipe has been submitted by your company to make your product. The “Made to Order” shipments cannot be cancelled. Orders that are not “Made to Order” can be cancelled upon the written approval process by Adam’s Secret logistics team. Any special order which is cancelled or returned is subject, in addition to all other terms or conditions which Buyer may specify, to a 5% cancellation fee.

Returns can be made within 30 days of receiving the shipment(s), and will be subject to a 5% restocking fee. Unauthorized returns may be returned collect to sender.

All acknowledged delivery dates are subject to strikes, fires, accidents and other contingencies beyond Adam’s Secret control. It is our sincere desire to deliver within the acknowledged delivery but make no guarantee to do so.

All prices are subject to change without prior notice. We reserve the right to correct printing errors & limit quantities.

Any action against Seller shall be commenced within one year after the cause of action therefore has accrued. Failure of Buyer to commence an action within such period shall constitute a waiver and release thereof, and Buyer shall have no further cause of action against Seller for such breach.

Buyer will, at its expense, defend, indemnify and hold harmless Adam’s Secret and its affiliates and sales agents, and their respective officers, directors, shareholders, and employees, from and against any and all loss, cost, expense, damage, claim, demand or liability, including reasonable attorney and professional fees and costs and the cost of settlement, compromise, judgment or verdict incurred by or demanded of an Indemnitee arising out of, resulting from or occurring in connection with Buyer’s negligence, willful misconduct, or breach of the terms of this Purchase Order.


All orders received will be processed Monday-Sunday, between the hours of 8:30am and 11:00pm EST. Order acknowledgements, confirmations, and tracking information will be provided by email.

**International Import/Border Fees are the responsibility of the Buyer**

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